Terms and Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of www.batour.ca (the “Site”). This Site is owned and operated by Khatira Daryabi and Thales. This Site is an eCommerce website. By using this Site, you indicate that you have read and understood these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on your Site is the property of Khatira Daryabi and the Site's creators. This includes, but is not limited to, images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Harass or mistreat other users of our Site;
  • Violate the rights of other users of our Site;
  • Violate the intellectual property rights of the Site owners or any third party to the Site;
  • Hack into the account of another user of the Site;
  • Act in any way that could be considered fraudulent;
  • Post any material that may be deemed inappropriate or offensive;

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site.


When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including password or sensitive information attached to that account;
  2. All personal information you provide to us through your account is up-to-date, accurate, and truthful and you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sales of Goods

These Terms and Conditions govern the sale of goods available on our Site. The following goods are available on our Site:

  • Premium Dried Fruits, Nuts and Saffron tea.

These Terms and Conditions apply to all the goods displayed on our Site when you access it. This includes all products listed as being out of stock. All information, descriptions, or images we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images, as we can not guarantee the accuracy of all the goods we provide. You agree to purchase goods from our Site at your own risk. We reserve the right to modify, reject or cancel your order whenever necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third-party Goods and Services

Our Site may offer third-party goods and services. We can not guarantee the quality or accuracy of goods and services made available by third parties on our Site.


Your subscription automatically renews, and you will be automatically billed until we receive a notification that you want to cancel the subscription. To cancel your subscription, please follow these steps: It will take 15 days to update the system and approve your subscription cancellation policy.


We accept the following payment methods on our Site:

  • Credit card;
  • Debit card;
  • Direct Debit

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. You authorize us to change the amount due to this payment instrument by providing us with your payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Standard delivery to your door by our partner delivery companies. The arrival estimation depends on the date of purchase and location. The bulk purchase will be delivered using FOB by air Cargo and Ocean cargo. Delivery will occur as soon as possible, depending on the selected method. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery changes in addition to the price for the goods you purchase. If you purchase goods from us for delivery to a destination outside Canada, your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them. You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.


Refunds of Goods Refund requests must be made within 14 days after receipt of your goods as per our Refunds Policy


Returns can be made in person at the following location (s): Contact us first for the return approval, and we will guie you to where the return can be made.

Consumer Protection Law

Where the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and can not be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. Suppose there is a conflict between these Terms and Conditions and that legislation. In that case, there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses, including legal fees from your Site use..


Except where prohibited by law, by using this Site, you indemnify and hold harmless our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses, including legal fees arising out of your use of our Site or your Violation of these Terms and Conditions.

Applicable Law

The laws of the province of British Columbia govern these Terms and Conditions.


If at any time o the provisions outlined in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void. They will remove from these Terms and Conditions. The removal will not affect all other provisions, and the rest of these Terms and Conditions will still be considered valid.


These Terms and Conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we operate our Site. We expect users to behave on our site we will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

https://www.batour.cahello@batour.ca+1(236)-994-8300237-2915 Kaslo St, Vancouver, BC, V5M 4S6, Canada